Effective Date: January 1, 2025

Welcome to Skyward Spectrum (“us”, “we”, or “our”). We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website. By accessing or using our website, you agree to the terms outlined in this policy.

Information We Collect

1. Personal Information: We may collect personal information such as your name, email address, and other identifiable details when you voluntarily provide them through contact forms, subscription sign-ups, or other interactive features on our website.

2. Automatically Collected Information: When you visit our website, certain information may be automatically collected by cookies and similar tracking technologies. This may include your IP address, browser type, operating system, referring URLs, and other browsing information.

How We Use Your Information

1. Personalization: We may use the information collected to personalize your experience on our website, providing you with relevant content, products, and services.

2. Communication: If you provide us with your contact information, we may use it to respond to your inquiries, send periodic emails, updates, and promotional materials related to our products and services. You can opt-out of these communications at any time by following the instructions provided in the emails.

3. Analytics: We may use the automatically collected information to analyze user behavior and improve our website’s functionality and user experience.

4. Legal Requirements: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your consent, except for the following cases:

1. Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving you. We utilize a third-party marketing vendor, Reputation Elevation, to collect your contact information as well as other information that may be needed for patient assessment such as insurance and diagnostic information (“Collected Information”).  All Collected Information is forwarded to (ABA provider) through Reputation Elevation for the purpose of providing you with a free consultation by (ABA Provider).  By submitting your information through a form on Facebook or on our website, you hereby agree and voluntarily consent to Reputation Elevation’s receipt Collected Information, and forwarding of your information to us.”

2. Legal Obligations: We may share your information when we believe it is necessary to comply with the law, enforce our website policies, protect our rights, or ensure the safety of ourselves or others.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.

Third-Party Links

Our website may contain links to external sites that are not operated by us. We do not have control over the content or practices of these sites and are not responsible for their privacy policies. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe we have inadvertently collected such information, please contact us immediately, and we will take appropriate steps to remove it.

Changes to This Privacy Policy

We reserve the right to update and modify this privacy policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about our privacy practices or this policy, please contact us at https://skywardspectrum.com/contact/.

By using our website, you signify your acceptance of this privacy policy. If you do not agree with this policy, please refrain from using our website. Thank you for trusting us with your personal information.

Skyward Spectrum Privacy Policy for SMS Messaging

Introduction:

At Skyward Spectrum, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

By filling out the contact form and checking the consent box, you consent to receive SMS messages from Skyward Spectrum. Message frequency may vary but will not exceed 3 per day unless triggered by a notification event. Msg. & Data Rates may apply. Reply HELP for help. Reply STOP to opt out. We will never share your mobile information with third parties or affiliates for marketing or promotional purposes at any time.

1. Information We Collect When you opt-in to receive SMS messages from us, we collect the following information:
   • Phone Number: The mobile number provided during the opt-in process.
   • Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
   • Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).
2. How We Use Your Information We use your information to:
   • Send text messages based on the preferences you indicated when opting in, such as updates, notifications, and alerts.
   • Ensure compliance with federal regulations, including the TCPA.
   • Monitor and improve our SMS services by tracking engagement metrics.

   Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

3. One-to-One Consent Requirement In line with FCC regulations (March 2024), your SMS opt-in applies to communications from Skyward Spectrum only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.
4. Message Frequency and Data Rates The SMS message frequency will vary based on how much you converse with us via SMS. Message and data rates may apply depending on your mobile carrier and plan. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees.
5. Opt-Out Instructions You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can reply with “HELP” or contact us directly by using the contact form found at https://skywardspectrum.com/contact/.
6. Data Sharing and Disclosure We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.
7. Security of Your Information We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.
8. Record-Keeping and Proof of Consent As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.
9. Changes to This Policy We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.
10. Contact Us If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at https://skywardspectrum.com/contact/, or:
    • Phone: (706) 434-8188
    • Address: 246 Robert C Daniel Jr Pkwy #1051 Augusta, GA 30909